I'm having issues with videos

Some tips on how to fix playback issues


In the first instance, we would always suggest trying a different browser or updating existing browsers to see if there is any improvement.

If you are using Google Classroom, you will need to make sure your school has the correct permissions enabled. Details on this can be found here.

We are aware that some older devices can sometimes have issues with our content, and we're continuously working on ways to support more devices. We are always happy to investigate specific cases if you are unable to access Oak on a different device, so please get in touch.

If you are still having issues after addressing the above, email us with any details you have at help@thenational.academy. Our team will try to help as best as we can.